Complaints Policy

1. How to Make a Complaint

If you have a complaint about a competition, your account, or our service, you can contact us via the details on our website.

Please include:

Your full name

Email address

Competition name

A clear description of the issue

 

2. Response Times

We aim to acknowledge complaints within 48 hours and provide a full response within 7 working days.

 

3. Escalation

If you are not satisfied with our response, you may request escalation to a senior member of staff.

 

4. Regulatory Guidance

We comply with ASA and CAP Code requirements. If your complaint relates to advertising fairness, you may contact the Advertising Standards Authority.

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